To keep you in the loop, heres why we need it and how we use it.
Well only use your data to improve your experience with us
We dont believe in spamming – you can decide how and what you want to hear from us
If we have no reason to hold your data, we will delete it
Find out everything you need to know about ourbrands and companies.
At Beds and Bars, we are 100% committed to the protection and security of your privacy. If you have any questions or queries about how we protect and use your data, drop us a line a
We use your information in a number of different ways what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.
In order to process bookings so we know its you!
Sending you information by email about our new products and services
To keep you updated and in the loop. We only send this with your permission
Weve got to do this to perform our contract with you (Its rather difficult to send you your booking confirmation if we dont use your name and contact details!)
To prevent and protect fraud against YOU and US- unfortunate, but worth it!
To ensure the correct people go to the correct rooms
Some of our websites sell gender specific accommodation so we need to make sure you are in the right place!
This means your cards security code (CVV), but dont worry, we dont keep it!
Weve got to do this to perform our contract with you were not giving our products away for free!
To prevent and protect fraud against either you and Beds & Bars – unfortunate, but worth it!
Any contact you may have had with us over the phone, via email, social media or in person.
So we can continue to provide you with an exemplary service
So we can maintain the administration of our websites, business & communications with you as users
Weve got to do this to perform our contract with you only the best for our customers!
So that, when you contact us, you get the best possible customer service
Information about your phone or laptop, and how you use our websites and apps
This is the information you provide us when you browse our sites or use our apps, including your IP address, device type and version (if you choose to share it with us) your location data, as well as how you use our website and app.
How we use information about your phone or laptop, and how you use our websites and apps
To improve our websites & apps and set desired default options for you (such as language and currency)
To give you the easiest and most enjoyable online experience with us
To prevent and protect fraud against either you and Beds & Bars – unfortunate, but worth it! – and to meet our legal obligations about looking after your data
Heres what we do if you link your Twitter or Facebook accounts to us
How we use information from accounts you link to us
To enable you to log into our websites simply and easily without having to create accounts
To make it easier for you to use our websites/apps and purchase the product
So you can quickly spot products and offers that tickle your fancy
You dont have to give us any of this personal information if you do not wish to do so, but if you dont, you may not be able to secure and book products from our sites, and you are unlikely to receive our optimal overall customer experience. But that is your choice and we respect that.
Youll be happy to hear that wedo notshare this information with third parties!
We do not, and will not, sellanyof your personal data toanythird party including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.
However, we may share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
Companies in the Beds & Bars group (this means our subsidiaries, our ultimate holding company and all its subsidiaries –
St Christophers Inns, Belushis Bars, The Flying Pigs, The Flying Horse, St Christophers Inn pub, The Hercules Pillars
), as sometimes different bits of our group are responsible for different activities
Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
Companies approved by you, such as social media sites (only if you choose to link your accounts to us)
Our payment services providers (SagePay and Elavon). We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints. You can find information about the payment services providers privacy policies and practices at: (
Some of our services use marketing message to keep in touch. We will only send you marketing messages with your consent. These messages are sent via email and they keep you updated with the latest news, offers, deals and products, that our services offer.
You can stop receiving these messages from us at any time. You can either:
Once you do this, your profile on our marketing automation platform will be updated to ensure that you dont receive any further marketing messages from us.
Please note that stopping marketing messages will not stop transactional emails from some our our services, such as booking confirmations and check-in emails.
Here are the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA):
We and our other group companies have offices and facilities in European Countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from:
The hosting facilities for our websites are situated in United Kingdom. Transfers of personal data within the United Kingdom will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which you can obtain from:
Well only hold onto your information for36 months. After that we will delete your information from our systems.
If reasonably necessary or required in order to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
You have a lot of rights relating to your personal information:
The right to be informed about how your personal information is being used (like this notice!)
The right to access the personal information we hold about you. The provision of such information will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address)
The right to instruct us at any time not to process your personal information for marketing purposes
In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes
If you want to exercise your rights, issue a complaint, or you just have a few questions, please contact us.
This page may be updated from time to time, to reflect how we are processing your data.
If any significant changes are made to our Data Protection Policies, we will make that clear on our websites and/or other services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use any of our sites.
Cookies that we use & seeing advertisements for our services online
these cookies allow you to navigate through our sites and use our features, such as Search, Book a Bed and Book Your Party Now.
these cookies allow us to measure and analyse how our customers use our sites, to improve both their functionalities and your online experience with us.
when you are browsing or make a booking with us, these cookies will remember your preferences (such as your language or location), so we can make your online experience as seamless and easy as possible.
we use these cookies are used to show you our services banners and ads on different websites and apps. These ads will be tailored to you interests based on what youve been browsing on our websites. They also help us measure the effectiveness of our marketing campaigns.
By using our sites, you agree to us placing these sorts of cookies on your devices and accessing them when you visit the site in the future. Please note that by deleting or disabling future cookies, your user experience may be affected and you may not be able to make future bookings with us.
Most browsers allow you the option to refuse to accept cookies, as well as to delete them.
The methods for doing so vary from browser to browser, and version to version. You can however obtain up-to-date information about blocking and deleting cookies via the following links:
This website is owned and operated by Beds and Bars Ltd.
We are registered in England and Wales under registration number 5500765, contact number , and our registered office is at 1d Colet Gardens, London, W14 9DH.
Our principal place of business is at 1d Colet Gardens, London, W14 9DH.
Central supports address:1d Colet Gardens, London, W14 9DH
Central support telephone number:+44 (0) 20 8600 7500
You can contact our privacy team by dropping us a line at: